Intermediate-to-Advanced Trading Education
Havenpeak Sterling Ltd
Company Terms & Conditions | Last Updated 15th August, 2024
These Terms and Conditions (“T&Cs”) govern your use of the services provided by Havenpeak Sterling Ltd. (“the Company,” “we,” “our,” or “us”). By engaging our services, you agree to be bound by these T&Cs.
1. Definitions
• “Client,” “you,” or “your” refers to the individual or entity engaging the services of Havenpeak Sterling Ltd.
• “Services” refers to the luxury concierge services offered by the Company, including but not limited to travel arrangements, event planning, personal shopping, dining reservations, and other bespoke services.
• “Membership” refers to the subscription-based access to the Company’s services under either a Private or Corporate membership plan.
• “Prohibited Activities” refers to any illegal, immoral, or unethical activities as outlined in Section 13 of these T&Cs.
2. Services Provided
Havenpeak Sterling Ltd. offers a range of luxury concierge services, tailored to meet the needs of our clients. These services include, but are not limited to:
• Personalised travel itineraries and arrangements
• Event planning and management
• Dining reservations, including at fully booked establishments
• Personal shopping and bespoke gifting
• Access to exclusive events and experiences
• Chauffeur services and transportation arrangements
• Corporate services including business event planning and corporate gifting
The scope of services provided will be agreed upon at the outset of each engagement. The Company reserves the right to modify or discontinue any services at any time without notice.
3. Membership and Services Access
Membership to Havenpeak Sterling Ltd. is offered under two tiers: Private Membership and Corporate Membership. The specific benefits of each membership tier are detailed on our website.
• Private Membership provides individual clients with personalised services, exclusive access to events, and other bespoke offerings.
• Corporate Membership offers businesses tailored services such as corporate event planning, travel arrangements, and networking opportunities.
Membership is granted on an annual basis, with the option for renewal at the end of each term. The Company reserves the right to refuse or terminate membership at its discretion.
4. Payment Terms
• Fees: Membership fees are charged annually and are due in full upon acceptance of membership. Additional services beyond the scope of membership will be billed separately.
• Payment Methods: Payments can be made via bank transfer, credit card, or any other method agreed upon by the Company and the Client.
• Late Payments: In the event of late payment, the Company reserves the right to suspend services until full payment is received. The Company may also charge interest on overdue payments at a rate of 4% per annum above the Bank of England base rate.
5. Refunds and Cancellations
Refunds and cancellations are governed by the Company’s Refund and Cancellation Policy, which is incorporated by reference into these T&Cs. Clients should refer to that policy for detailed terms regarding refunds and cancellations.
6. Client Obligations
Clients are expected to:
• Provide accurate and complete information necessary for the provision of services.
• Communicate any changes or cancellations in a timely manner.
• Refrain from engaging in Prohibited Activities as outlined in Section 13.
• Adhere to any specific terms and conditions related to particular services or experiences.
Failure to comply with these obligations may result in the suspension or termination of services without a refund.
7. Liability
• Extent of Liability: Havenpeak Sterling Ltd. will use its best efforts to deliver the agreed-upon services. However, the Company shall not be liable for any indirect, incidental, or consequential damages arising from the provision of services.
• Third-Party Services: The Company works with third-party providers to deliver certain services. While we carefully select our partners, we cannot be held liable for the actions or omissions of third parties.
• Force Majeure: The Company shall not be liable for any failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of terrorism, and government restrictions.
8. Termination of Agreement
• By the Client: The Client may terminate the agreement at any time by providing written notice. Any fees already paid are non-refundable, except as outlined in the Refund and Cancellation Policy.
• By the Company: The Company reserves the right to terminate the agreement at any time, with or without cause. In the event of termination without cause, a prorated refund of the membership fee will be provided.
• Effect of Termination: Upon termination, all outstanding fees become immediately due, and the Client’s access to services will be revoked.
9. Dispute Resolution
• Negotiation: In the event of a dispute, both parties agree to first attempt to resolve the issue through informal negotiation.
• Mediation/Arbitration: If negotiation fails, the dispute will be referred to mediation or arbitration in accordance with the rules of the Chartered Institute of Arbitrators in England and Wales.
• Jurisdiction: These T&Cs are governed by and construed in accordance with the laws of England & Wales. The courts of England & Wales shall have exclusive jurisdiction over any disputes arising from these T&Cs.
10. Confidentiality
The Company and the Client agree to maintain the confidentiality of all information exchanged during the course of the agreement. This includes, but is not limited to, personal information, business strategies, and proprietary data.
11. Data Protection
The Company is committed to protecting the privacy of its clients. Personal data will be collected, stored, and processed in accordance with the Company’s Privacy Policy, which complies with the General Data Protection Regulation (GDPR) and other applicable laws.
12. Intellectual Property
All content, trademarks, and intellectual property on the Company’s website and in its promotional materials remain the property of Havenpeak Sterling Ltd. Clients are granted a limited, non-exclusive license to use the materials for personal purposes only.
13. Prohibited Activities
Clients are expressly prohibited from using the Company’s services for any illegal, immoral, or unethical activities. This includes, but is not limited to:
• Illegal Activities: Engaging in activities that violate local, national, or international law.
• Immoral Activities: Requesting services that involve or promote harmful, exploitative, or abusive behavior.
• Unethical Activities: Misrepresenting oneself, engaging in fraud, or attempting to use the Company’s services for deceptive purposes.
Any violation of this clause will result in immediate termination of services without a refund, and may be reported to the relevant authorities.
14. Miscellaneous
• Severability: If any provision of these T&Cs is found to be unenforceable, the remaining provisions shall remain in full force and effect.
• Amendments: The Company reserves the right to amend these T&Cs at any time. Clients will be notified of any significant changes.
• Entire Agreement: These T&Cs, along with the Refund and Cancellation Policy and Privacy Policy, constitute the entire agreement between the parties and supersede any prior agreements or understandings.
15. Contact Information
For any questions or concerns regarding these T&Cs, please contact us at info@havenpeaksterling.com.
Company Privacy Policy | Last Updated 15th August, 2024
1. Introduction
• Purpose: This Privacy Policy outlines how Havenpeak Sterling Ltd (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information. We are committed to ensuring that your privacy is protected and that we comply with all relevant data protection laws in the UK, including the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
• Scope: This policy applies to all personal information collected by us, whether it is provided by you through our website, email, phone, or in person.
2. Information We Collect
• Personal Information: This includes, but is not limited to, your name, contact details (email, phone number, postal address), payment information, and any other information you provide us that can identify you as an individual.
• Sensitive Personal Information: We may collect sensitive personal information, such as health-related data or dietary preferences, only when necessary to provide specific services (e.g., booking travel or dining arrangements). We will obtain your explicit consent before collecting or using such data.
• Automatically Collected Information: This includes IP addresses, browser types, operating systems, referring pages, and other technical information collected through cookies and other tracking technologies.
3. How We Use Your Information
• Service Delivery: To provide you with our luxury concierge services, including booking arrangements, personalisation of services, and customer support.
• Payment Processing: To process payments and manage your account.
• Communication: To send you updates, promotional materials, and respond to your inquiries.
• Legal Obligations: To comply with legal requirements, such as reporting obligations and fraud prevention.
• Marketing: With your consent, we may use your information to offer services that we believe may be of interest to you.
4. Legal Basis for Processing
• Consent: Where we have obtained your consent to process your personal information for specific purposes, such as marketing communications.
• Contractual Necessity: Where processing is necessary to perform a contract with you, such as delivering our services.
• Legitimate Interests: Where processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.
• Legal Obligation: Where we are legally required to process your personal information, such as for tax or accounting purposes.
5. Sharing Your Information
• With Service Providers: We may share your personal information with third-party service providers who assist us in delivering our services, such as payment processors, IT service providers, and travel agencies.
• With Business Partners: We may share information with trusted business partners when necessary to provide you with requested services (e.g., hotel or restaurant bookings).
• Legal Requirements: We may disclose your personal information when required by law or in response to legal proceedings, such as court orders or subpoenas.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner.
6. International Transfers
• Data Transfers: Your personal information may be transferred to and processed in countries outside the UK and the European Economic Area (EEA) that may have different data protection laws. We will ensure that appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data.
7. Your Rights
• Access: You have the right to request a copy of the personal information we hold about you.
• Rectification: You have the right to request correction of any inaccurate or incomplete information.
• Erasure: You have the right to request the deletion of your personal information, subject to certain legal exceptions.
• Restriction: You have the right to request the restriction of processing your personal information.
• Portability: You have the right to request the transfer of your personal information to another service provider.
• Objection: You have the right to object to the processing of your personal information for direct marketing purposes.
• Withdrawal of Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
8. Data Security
• Security Measures: We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. This includes encryption, access controls, and secure data storage practices.
• Data Breaches: In the event of a data breach, we will notify you and the relevant authorities as required by law.
9. Data Retention
• Retention Period: We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Specific retention periods depend on the type of information and the purpose of its use.
• Destruction: When your personal information is no longer needed, we will securely destroy it in accordance with applicable laws and regulations.
10. Cookies and Tracking Technologies
• Cookie Use: We use cookies and similar tracking technologies to enhance your experience on our website, analyse site usage, and assist in our marketing efforts.
• Types of Cookies: This includes necessary cookies for website functionality, analytical cookies for tracking user behaviour, and marketing cookies for personalised advertising.
• Cookie Management: You can manage your cookie preferences through your browser settings, where you can choose to block or delete cookies. However, this may affect the functionality of our website.
11. Third-Party Links
• External Sites: Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Privacy Policy
• Updates: We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of any significant changes through our website or by other means.
• Effective Date: The date at the top of this policy indicates when it was last updated. Please review this policy periodically to stay informed about how we are protecting your information.
13. Contact Information
• Data Controller: Havenpeak Sterling Ltd, [Company Address], is the data controller responsible for your personal information.
• Contact Details: If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@havenpeaksterling.com.
14. Complaints
• Regulatory Authority: If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.
Cookies Policy | Last Updated 15th August, 2024
This Cookie Policy explains how Havenpeak Sterling Ltd (“we”, “our”, “us”) uses cookies and similar tracking technologies on our website, [havenpeaksterling.com] (“the Website”). By using the Website, you consent to the use of cookies as described in this policy.
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. Cookies allow the website to recognise your device and store certain information about your preferences or past actions, helping to improve your browsing experience.
2. Types of Cookies We Use
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We use the following types of cookies on our Website:
• Strictly Necessary Cookies: These cookies are essential for the operation of the Website. They enable core functionalities such as security, network management, and accessibility. Without these cookies, certain features of the Website may not function properly.
• Performance Cookies: These cookies collect information about how you use the Website, such as which pages you visit most often and if you receive error messages from web pages. These cookies do not collect information that identifies you; all information collected is aggregated and anonymous. The purpose of these cookies is to improve the performance and usability of the Website.
• Functionality Cookies: These cookies allow the Website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personalised features. They may also be used to provide services you have requested, such as watching a video or commenting on a blog.
• Targeting/Advertising Cookies: These cookies are used to deliver content that is more relevant to you and your interests. They may be used to deliver targeted advertisements or to limit the number of times you see an advertisement. They also help us measure the effectiveness of our advertising campaigns. These cookies may track your browsing habits across different websites.
3. How We Use Cookies
We use cookies to:
• Enhance your experience on our Website by remembering your preferences and settings.
• Analyse how our Website is used, helping us improve its functionality and performance.
• Deliver targeted content and advertisements that are relevant to your interests.
• Track the effectiveness of our marketing campaigns.
4. Third-Party Cookies
In addition to our own cookies, we may also use third-party cookies to:
• Collect analytics and usage data through tools such as Google Analytics.
• Provide advertising services through third-party platforms like Google Ads or Facebook Ads.
• Integrate social media functionalities, allowing you to share content from our Website on platforms like Facebook, Twitter, or LinkedIn.
These third-party cookies are subject to the privacy policies of the respective third-party providers.
5. Managing Your Cookie Preferences
You have the right to manage or disable cookies on our Website at any time. You can do this through the following methods:
• Browser Settings: Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or to alert you when a cookie is being sent. Please note that disabling cookies may affect the functionality of our Website and your ability to access certain features.
• Cookie Consent Banner: When you first visit our Website, you will see a cookie consent banner that allows you to accept or reject different categories of cookies. You can also revisit your cookie preferences at any time by clicking the “Cookie Settings” link at the bottom of our Website.
• Opt-Out Tools: You can opt out of targeted advertising cookies through industry opt-out tools such as the Network Advertising Initiative (NAI) opt-out page or the Digital Advertising Alliance (DAA) opt-out page.
6. Retention of Cookie Data
The duration that a cookie remains on your device depends on its type:
• Session Cookies: These cookies are temporary and are deleted from your device when you close your web browser.
• Persistent Cookies: These cookies remain on your device for a specified period or until you manually delete them. The retention period varies depending on the purpose of the cookie.
7. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we use cookies.
8. Contact Information
If you have any questions or concerns about our use of cookies, please contact us at info@havenpeaksterling.com.
Refunds and Cancellations Policy | Last Updated 15th August, 2024
At Havenpeak Sterling Ltd (“we,” “us,” “our”), we are committed to delivering the highest standard of luxury concierge services. This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are handled for our services. By purchasing our services, you agree to the terms set forth in this policy.
1. Membership Fees
• Non-Refundable Membership Fees: All membership fees paid to Havenpeak Sterling Ltd are non-refundable. Once a membership is purchased, the fee is fully earned, and no refunds will be issued, except in cases where the Company terminates the membership without cause as outlined in the Terms and Conditions.
• Pro-Rated Refunds: In the event that the Company terminates your membership without cause, a pro-rated refund will be issued for the remaining unused portion of your membership term.
2. Service Fees
• Non-Refundable Services: Fees for individual services (e.g., travel bookings, event planning, personal shopping) that are purchased separately from your membership are non-refundable once the service has commenced or been completed.
• Refund Requests: Refund requests for services that have not yet commenced must be made in writing to info@havenpeaksterling.com within 48 hours of the purchase. The Company will review such requests on a case-by-case basis, and refunds may be issued at our discretion.
• Third-Party Services: Refunds for third-party services (e.g., travel arrangements, hotel bookings) are subject to the refund policies of the third-party providers. We will assist you in seeking refunds from third parties but cannot guarantee the outcome.
3. Cancellation Policy
• Membership Cancellations by Client: You may cancel your membership at any time by providing written notice to info@havenpeaksterling.com. However, no refunds will be issued for any remaining portion of the membership term unless the cancellation is due to a breach of the Terms and Conditions by the Company.
• Service Cancellations by Client: If you wish to cancel a service that has not yet commenced, you must notify us at least 72 hours in advance to avoid being charged. If cancellation is made within 72 hours of the scheduled service, a cancellation fee of up to 50% of the service fee may apply, depending on the nature of the service and any non-refundable costs already incurred.
• Cancellations by Company: The Company reserves the right to cancel any service or membership at its discretion. In such cases, we will provide a full refund for any services not yet rendered or a pro-rated refund for the unused portion of your membership.
4. Exceptional Circumstances
• Force Majeure: In the event of a force majeure event (e.g., natural disasters, pandemics, government restrictions) that prevents the Company from fulfilling its obligations, we will work with you to reschedule services where possible. Refunds will be considered on a case-by-case basis, taking into account any non-refundable costs incurred by the Company.
• Client Emergencies: If you need to cancel a service due to an emergency (e.g., medical issues, family emergencies), please contact us as soon as possible. We will make every effort to accommodate your situation, including rescheduling the service or providing a partial refund where appropriate.
5. Refund Processing
• Timeframe: Refunds, when approved, will be processed within 14 business days of the approval notice. Refunds will be issued to the original payment method used at the time of purchase.
• Currency: Refunds will be issued in GBP. If you made the original payment in a different currency, the refund amount may vary due to exchange rate fluctuations.
6. Dispute Resolution
• Dispute Process: If you are not satisfied with the outcome of your refund or cancellation request, please contact us at info@havenpeaksterling.com to initiate a dispute. We will review your case and work with you to find a resolution.
• Mediation/Arbitration: If a resolution cannot be reached through informal negotiation, the dispute may be referred to mediation or arbitration in accordance with the rules of the Chartered Institute of Arbitrators in England and Wales, as outlined in our Terms and Conditions.
7. Contact Information
If you have any questions or concerns regarding this Refund & Cancellation Policy, please contact us at info@havenpeaksterling.com.
Dispute Resolution Policy | Last Updated 15th August, 2024
At Havenpeak Sterling Ltd (“the Company,” “we,” “our,” or “us”), we are committed to providing the highest level of service to our clients. However, we understand that disputes may occasionally arise. This Dispute Resolution Policy outlines the steps and procedures for resolving disputes between the Company and our clients (“you,” “your,” “Member”).
1. Purpose and Scope
This policy applies to all disputes arising out of or related to the services provided by the Company, including but not limited to disagreements regarding service delivery, fees, and membership terms. The goal of this policy is to resolve disputes in a fair, efficient, and amicable manner.
2. Initial Resolution Process
• Informal Negotiation: We encourage you to first attempt to resolve any disputes informally by contacting us directly at info@havenpeaksterling.com. Our team will work with you to address your concerns and find a mutually acceptable solution.
• Timeline: We aim to respond to all dispute inquiries within 3 business days. We will make every effort to resolve the matter within 30 business days from the date of initial contact.
3. Formal Dispute Resolution
If a dispute cannot be resolved through informal negotiation, the following formal resolution processes may be initiated:
• Mediation:
• Mediation Process: If informal negotiations fail, either party may request mediation. Mediation is a voluntary process where a neutral third party (the mediator) helps the parties reach a mutually acceptable resolution.
• Selection of Mediator: The mediator will be selected by mutual agreement of the parties. If the parties cannot agree on a mediator, one will be appointed by the Chartered Institute of Arbitrators in England & Wales.
• Costs of Mediation: The costs of mediation will be shared equally between the parties, unless otherwise agreed.
• Non-Binding: Mediation is non-binding, meaning that either party may choose to terminate the mediation process at any time and pursue other legal remedies.
• Arbitration:
• Arbitration Process: If mediation is unsuccessful or if the parties agree to bypass mediation, the dispute may be referred to arbitration. Arbitration is a binding process where an arbitrator makes a decision to resolve the dispute.
• Selection of Arbitrator: The arbitrator will be selected by mutual agreement of the parties or appointed by the Chartered Institute of Arbitrators in England & Wales.
• Arbitration Rules: The arbitration will be conducted in accordance with the rules of the Chartered Institute of Arbitrators.
• Binding Decision: The arbitrator’s decision will be final and binding on both parties. The decision may be enforced in any court of competent jurisdiction.
• Costs of Arbitration: The costs of arbitration will be borne by the losing party, unless otherwise determined by the arbitrator.
• Jurisdiction:
• Legal Proceedings: In the event that arbitration is not pursued or is deemed unsuitable, either party may initiate legal proceedings in the courts of England & Wales. This policy does not preclude either party from seeking injunctive relief or other interim measures in any court of competent jurisdiction.
4. Confidentiality
All discussions, negotiations, and proceedings related to dispute resolution, including mediation and arbitration, will be treated as confidential by both parties. Confidential information disclosed during the dispute resolution process may not be used or disclosed for any purpose other than resolving the dispute.
5. Governing Law
This Dispute Resolution Policy is governed by and construed in accordance with the laws of England & Wales. The courts of England & Wales shall have exclusive jurisdiction over any disputes arising from or related to this policy.
6. Amendments to the Policy
The Company reserves the right to amend this Dispute Resolution Policy at any time. Any amendments will be communicated to you via email or through our website. Continued use of our services after the effective date of the amendments constitutes your acceptance of the amended policy.
7. Contact Information
If you have any questions or concerns regarding this Dispute Resolution Policy, please contact us at info@havenpeaksterling.com.
Acceptable Use Policy | Last Updated 15th August, 2024
This Acceptable Use Policy (“AUP”) sets out the terms under which you may access and use the services provided by Havenpeak Sterling Ltd (“the Company,” “we,” “our,” or “us”). By using our services, you agree to comply with this AUP. Failure to adhere to this policy may result in the suspension or termination of your access to our services.
1. Purpose
The purpose of this AUP is to ensure that our services are used in a lawful, ethical, and respectful manner. This policy applies to all clients (“you,” “your,” “Member”) of Havenpeak Sterling Ltd.
2. Prohibited Activities
You are prohibited from using our services to engage in any of the following activities:
• Illegal Activities:
• Engaging in, promoting, or facilitating any illegal activities, including but not limited to fraud, money laundering, terrorism, and drug trafficking.
• Violating any applicable laws, regulations, or ordinances.
• Unethical or Immoral Activities:
• Requesting services that involve or promote harmful, exploitative, or abusive behaviour.
• Using our services to harass, intimidate, or defame any individual or entity.
• Engaging in activities that may harm minors, including the distribution of child exploitation material.
• Misrepresentation and Deception:
• Providing false or misleading information to the Company or to any third party in connection with our services.
• Impersonating another person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity.
• Security Violations:
• Attempting to gain unauthorised access to our systems, networks, or services, including hacking, password mining, or any other means of circumventing security measures.
• Distributing viruses, malware, or any other harmful software intended to damage or disrupt our services or the services of others.
• Intellectual Property Infringement:
• Infringing upon the intellectual property rights of others, including but not limited to copyright, trademark, patent, and trade secret rights.
• Using our services to distribute, display, or make available any content that infringes on the intellectual property rights of any third party.
• Spamming and Unsolicited Communications:
• Sending unsolicited or unauthorised messages, advertisements, or communications, including but not limited to spam, chain letters, and pyramid schemes.
• Using our services to harvest or collect email addresses or other contact information for the purpose of sending unsolicited communications.
3. Responsible Use
In addition to the prohibited activities listed above, you agree to use our services responsibly and in a manner that does not disrupt or negatively impact the Company, other clients, or third parties. This includes:
• Respecting Others: You agree to use our services in a manner that respects the rights, privacy, and dignity of others.
• Cooperation: You agree to cooperate with the Company in any investigation related to your use of our services, including providing any requested information or documentation.
4. Monitoring and Enforcement
The Company reserves the right to monitor your use of our services to ensure compliance with this AUP. If we determine, in our sole discretion, that you have violated this policy, we may take one or more of the following actions:
• Warning: Issuing a written warning outlining the violation and requesting immediate corrective action.
• Suspension: Temporarily suspending your access to our services until the issue is resolved to our satisfaction.
• Termination: Terminating your membership and access to our services, with or without notice, and without refund.
• Legal Action: Taking appropriate legal action, including reporting the violation to law enforcement authorities.
5. Reporting Violations
If you become aware of any violation of this AUP by another client or third party, you are encouraged to report it to us immediately. Please provide as much detail as possible to help us investigate and address the issue.
Contact Information for Reporting Violations:
• Email: info@havenpeaksterling.com
6. Limitation of Liability
The Company shall not be liable for any damages, losses, or expenses arising from your failure to comply with this AUP. You agree to indemnify and hold harmless the Company, its directors, officers, employees, and agents from any claims, damages, liabilities, costs, and expenses (including legal fees) arising from your breach of this policy.
7. Amendments to the Policy
The Company reserves the right to amend this AUP at any time. Any amendments will be communicated to you via email or through our website. Continued use of our services after the effective date of the amendments constitutes your acceptance of the amended policy.
8. Governing Law
This AUP is governed by and construed in accordance with the laws of England & Wales. The courts of England & Wales shall have exclusive jurisdiction over any disputes arising from or related to this policy.
9. Contact Information
If you have any questions or concerns regarding this Acceptable Use Policy, please contact us at info@havenpeaksterling.com.
Confidentiality Agreement | Last Updated 15th August, 2024
This Confidentiality Agreement (“Agreement”) is entered into by and between Havenpeak Sterling Ltd (“the Company,” “we,” “our,” or “us”) and the individual or entity identified in the membership or service agreement (“Recipient,” “you,” or “your”). This Agreement governs the confidentiality of information disclosed by either party during the course of their relationship.
1. Purpose
The purpose of this Agreement is to protect the confidentiality of sensitive, proprietary, and personal information exchanged between the Company and the Recipient in connection with the services provided by the Company.
2. Definitions
• “Confidential Information” refers to all information disclosed by either party, whether orally or in writing, that is identified as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. This includes, but is not limited to, business strategies, client lists, financial information, personal data, proprietary processes, and trade secrets.
• “Disclosing Party” refers to the party disclosing Confidential Information.
• “Receiving Party” refers to the party receiving Confidential Information.
3. Obligations of Confidentiality
• The Receiving Party agrees to maintain the confidentiality of the Confidential Information and to use such information solely for the purpose of fulfilling their obligations under the membership or service agreement.
• The Receiving Party shall take all reasonable precautions to protect the Confidential Information from unauthorised access, disclosure, or use. This includes, but is not limited to, implementing appropriate technical, administrative, and physical safeguards.
• The Receiving Party shall not disclose any Confidential Information to any third party without the prior written consent of the Disclosing Party, except as required by law or as necessary to fulfil the obligations of the membership or service agreement.
4. Permitted Disclosures
The Receiving Party may disclose Confidential Information to:
• Authorised Representatives: Employees, contractors, or agents of the Receiving Party who need to know the information for the purpose of fulfilling their obligations under the membership or service agreement, provided that such individuals are bound by confidentiality obligations at least as restrictive as those in this Agreement.
• Legal Requirements: If required by law, regulation, or court order, the Receiving Party may disclose Confidential Information, provided that the Receiving Party gives the Disclosing Party prompt notice of such requirement and cooperates with any efforts to obtain a protective order or similar remedy.
5. Exclusions from Confidential Information
Confidential Information does not include information that:
• Is or becomes publicly available through no fault of the Receiving Party.
• Was known to the Receiving Party prior to disclosure by the Disclosing Party.
• Is disclosed to the Receiving Party by a third party who is not bound by a confidentiality agreement.
• Is independently developed by the Receiving Party without the use of or reference to the Disclosing Party’s Confidential Information.
6. Return or Destruction of Information
Upon termination of the membership or service agreement, or upon the written request of the Disclosing Party, the Receiving Party shall promptly return or destroy all Confidential Information, including any copies thereof, and certify in writing that such return or destruction has been completed.
7. Term of Confidentiality
The obligations of confidentiality under this Agreement shall remain in effect for a period of five (5) years from the date of disclosure of the Confidential Information, or for the duration of the membership or service agreement, whichever is longer.
8. Remedies for Breach
The Receiving Party acknowledges that unauthorised disclosure of Confidential Information may cause irreparable harm to the Disclosing Party. In the event of a breach or threatened breach of this Agreement, the Disclosing Party shall be entitled to seek injunctive relief, specific performance, or other equitable remedies, in addition to any other rights or remedies available at law or in equity.
9. No Licence
Nothing in this Agreement shall be construed as granting any licence or right to use the Confidential Information, except as expressly provided in this Agreement.
10. Governing Law
This Agreement is governed by and construed in accordance with the laws of England & Wales. The courts of England & Wales shall have exclusive jurisdiction over any disputes arising from or related to this Agreement.
11. Entire Agreement
This Agreement constitutes the entire understanding between the parties with respect to the subject matter hereof and supersedes all prior discussions, agreements, or understandings of any kind.
12. Amendments
This Agreement may not be amended or modified except in writing signed by both parties.
13. Severability
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
14. Contact Information
For any questions or concerns regarding this Confidentiality Agreement, please contact us at info@havenpeaksterling.com.
Company Disclaimer | Last Updated 16th August, 2024
This Disclaimer (“Disclaimer”) applies to the website and services provided by Havenpeak Sterling Ltd (“the Company,” “we,” “our,” or “us”). By accessing our website and using our services, you agree to the terms set forth in this Disclaimer.
1. General Information
• The content on our website, including text, graphics, images, and other material, is provided for general informational purposes only. While we strive to ensure that the information provided is accurate and up-to-date, we make no guarantees regarding the completeness, accuracy, reliability, suitability, or availability of the information.
2. No Professional Advice
• The content provided on our website does not constitute professional advice and should not be relied upon as such. We recommend that you seek the advice of a qualified professional for any specific concerns or questions you may have related to the content or services offered by Havenpeak Sterling Ltd.
3. Third-Party Links
• Our website may contain links to third-party websites or resources. These links are provided for your convenience only, and we do not endorse, control, or assume any responsibility for the content or practices of these third-party websites. Accessing and using these websites is at your own risk.
4. Limitation of Liability
• To the fullest extent permitted by law, Havenpeak Sterling Ltd, its directors, officers, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our website or services. This includes, but is not limited to, any loss of profits, data, or goodwill, or any other loss or damage of any kind, whether based in contract, tort (including negligence), or otherwise.
5. Service Availability
• While we endeavour to provide uninterrupted access to our website and services, we do not guarantee that the website or services will be available at all times or that they will be free from errors, viruses, or other harmful components. We reserve the right to modify, suspend, or discontinue any part of our website or services without notice.
6. No Warranties
• Havenpeak Sterling Ltd makes no representations or warranties of any kind, express or implied, regarding the website, services, or any content provided. This includes, but is not limited to, warranties of merchantability, fitness for a particular purpose, non-infringement, or the performance of the website or services.
7. Indemnification
• You agree to indemnify and hold harmless Havenpeak Sterling Ltd, its directors, officers, employees, and agents from any claims, damages, liabilities, costs, and expenses (including legal fees) arising out of or related to your use of the website or services, your breach of this Disclaimer, or your violation of any rights of a third party.
8. Jurisdiction
• This Disclaimer is governed by and construed in accordance with the laws of England & Wales. The courts of England & Wales shall have exclusive jurisdiction over any disputes arising from or related to this Disclaimer.
9. Amendments
• We reserve the right to amend this Disclaimer at any time. Any amendments will be posted on this page and will take effect immediately upon posting. Your continued use of the website or services after any amendments constitutes your acceptance of the revised Disclaimer.
10. Contact Information
If you have any questions or concerns regarding this Disclaimer, please contact us at info@havenpeaksterling.com.
Intellectual Property Notice | Last Updated 16th August, 2024
This Intellectual Property Notice (“Notice”) applies to the content and materials provided on the website of Havenpeak Sterling Ltd (“the Company,” “we,” “our,” or “us”). By accessing and using our website, you agree to the terms set forth in this Notice.
1. Ownership of Intellectual Property
• All content on this website, including but not limited to text, graphics, images, videos, logos, design elements, and other materials, is the property of Havenpeak Sterling Ltd or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
2. Trademarks
• The name “Havenpeak Sterling,” the Havenpeak Sterling logo, and any other trademarks, service marks, and trade names used on this website are the property of Havenpeak Sterling Ltd. Any use of these trademarks without our prior written consent is strictly prohibited.
3. Copyright
• All materials on this website, including but not limited to written content, images, videos, and design elements, are protected by copyright law. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our express written permission.
4. Permitted Use
• You are granted a limited, non-exclusive, and non-transferable licence to access and use the content on this website for personal, non-commercial purposes only. Any other use of the content is strictly prohibited unless you obtain prior written consent from Havenpeak Sterling Ltd.
5. Prohibited Use
• You may not use, copy, reproduce, distribute, modify, display, or perform any content on this website for commercial purposes without our prior written consent. This includes, but is not limited to, the use of our content in advertisements, promotional materials, or for any other commercial purpose.
6. Future Intellectual Property
• Any future intellectual property developed or acquired by Havenpeak Sterling Ltd, including but not limited to patents, trademarks, and proprietary processes, will be subject to the terms of this Notice. We reserve the right to update this Notice to reflect any new intellectual property rights.
7. Infringement Reporting
• If you believe that any content on this website infringes upon your intellectual property rights, please contact us immediately at info@havenpeaksterling.com with detailed information about the alleged infringement. We will promptly investigate and take appropriate action.
8. Governing Law
• This Notice is governed by and construed in accordance with the laws of England & Wales. The courts of England & Wales shall have exclusive jurisdiction over any disputes arising from or related to this Notice.
9. Amendments
• We reserve the right to amend this Notice at any time. Any amendments will be posted on this page and will take effect immediately upon posting. Your continued use of the website after any amendments constitutes your acceptance of the revised Notice.
10. Contact Information
If you have any questions or concerns regarding this Intellectual Property Notice, please contact us at info@havenpeaksterling.com.
Accessibility Statement | Last Updated 16th August, 2024
At Havenpeak Sterling Ltd (“the Company,” “we,” “our,” or “us”), we are committed to ensuring that our website is accessible to all users, regardless of their abilities or disabilities. We strive to provide an inclusive and welcoming experience for everyone who visits our site.
1. Our Commitment to Accessibility
We believe that everyone should have equal access to information and services, and we are dedicated to making our website as accessible as possible. We are continually working to improve the accessibility of our website to ensure that it meets the needs of all our users.
2. Standards and Guidelines
Our website aims to comply with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, which are the recognised international standards for web accessibility. These guidelines outline best practices for ensuring that web content is accessible to people with a wide range of disabilities, including those with visual, auditory, motor, and cognitive impairments.
3. Accessibility Features
We have implemented the following features to enhance the accessibility of our website:
• Alternative Text for Images: We provide descriptive text alternatives for images to ensure that users with visual impairments can understand the content.
• Keyboard Navigation: Our website is designed to be navigable using a keyboard, allowing users who cannot use a mouse to access all content and features.
• Screen Reader Compatibility: We have made efforts to ensure that our website is compatible with screen readers, enabling users with visual impairments to interact with the site.
• Responsive Design: Our website is designed to be fully responsive, ensuring that content is accessible on a variety of devices, including mobile phones and tablets.
4. Ongoing Efforts
We recognise that accessibility is an ongoing process, and we are committed to continually improving our website to meet evolving accessibility standards. We regularly review our website to identify and address any accessibility issues.
5. Feedback and Reporting Accessibility Issues
We welcome feedback from our users on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us at info@havenpeaksterling.com. We will work to address the issue and respond to your feedback as promptly as possible.
6. Third-Party Content
While we strive to ensure that all content on our website is accessible, there may be instances where third-party content or tools (e.g., embedded videos, social media widgets) are not fully accessible. We encourage third-party providers to comply with accessibility standards, but we cannot control or guarantee their content’s accessibility.
7. Future Improvements
We are committed to continuous improvement and are actively exploring new ways to enhance the accessibility of our website. We will update this Accessibility Statement to reflect any significant changes or improvements.
8. Contact Information
If you have any questions or concerns regarding this Accessibility Statement or need assistance accessing our website, please contact us at info@havenpeaksterling.com.
GDPR Compliance Notice (UK/EU) | Last Updated 16th August, 2024
Havenpeak Sterling Ltd (“the Company,” “we,” “our,” or “us”) is committed to protecting the privacy and personal data of our clients and users. This GDPR Compliance Notice outlines how we comply with the General Data Protection Regulation (GDPR) in the UK and the EU, and how we protect your personal data.
1. Introduction
The General Data Protection Regulation (GDPR) is a regulation in the European Union (EU) and the United Kingdom (UK) that governs the processing of personal data. The GDPR is designed to give individuals greater control over their personal data and to ensure that organisations protect that data adequately.
2. Data Controller
Havenpeak Sterling Ltd acts as the data controller for the personal data we collect, process, and store. As a data controller, we are responsible for ensuring that your personal data is handled in compliance with the GDPR.
3. Personal Data We Collect
We collect and process various types of personal data, including but not limited to:
• Identity Data: Includes your name, title, date of birth, and gender.
• Contact Data: Includes your address, email address, and phone number.
• Financial Data: Includes payment details such as credit card or bank account information.
• Transaction Data: Includes details about services you have purchased from us.
• Technical Data: Includes IP address, browser type, and other technical information collected through cookies and similar technologies.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
• Consent: Where you have provided explicit consent for us to process your personal data for specific purposes.
• Contractual Necessity: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: Where we are required to process your data to comply with legal obligations.
• Legitimate Interests: Where processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.
5. How We Use Your Personal Data
We use your personal data for the following purposes:
• Service Delivery: To provide our luxury concierge services and fulfil our contractual obligations to you.
• Communication: To communicate with you regarding your membership, services, and any inquiries you may have.
• Marketing: To send you promotional materials and updates, where you have consented to receive such communications.
• Legal Compliance: To comply with legal and regulatory obligations.
6. Sharing Your Personal Data
We may share your personal data with third parties in the following circumstances:
• Service Providers: We may share your data with third-party service providers who assist us in delivering our services, such as payment processors and IT service providers.
• Legal Requirements: We may disclose your data to comply with legal obligations, such as responding to a court order or regulatory request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner.
7. Data Security
We have implemented appropriate technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure. These measures include encryption, access controls, and secure data storage practices.
8. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. The retention period depends on the type of data and the purpose of processing.
9. Your Rights Under GDPR
You have the following rights regarding your personal data:
• Right to Access: You have the right to request access to your personal data and receive a copy of the data we hold about you.
• Right to Rectification: You have the right to request the correction of inaccurate or incomplete data.
• Right to Erasure: You have the right to request the deletion of your personal data, subject to certain legal exceptions.
• Right to Restrict Processing: You have the right to request the restriction of processing your personal data under certain circumstances.
• Right to Data Portability: You have the right to request the transfer of your personal data to another organisation.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.
10. Exercising Your Rights
To exercise any of your rights under GDPR, please contact us at info@havenpeaksterling.com. We will respond to your request within one month, as required by law.
11. International Data Transfers
Your personal data may be transferred to and processed in countries outside the UK and the EU. We will ensure that appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data during such transfers.
12. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Please refer to our Cookie Policy for more information on how we use cookies and how you can manage your preferences.
13. Complaints
If you believe that we have not complied with your data protection rights under GDPR, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.
14. Changes to This Notice
We may update this GDPR Compliance Notice from time to time to reflect changes in our data processing practices or legal requirements. Any updates will be posted on this page, and we encourage you to review this notice periodically.
15. Contact Information
If you have any questions or concerns regarding this GDPR Compliance Notice, please contact us at info@havenpeaksterling.com.